Sparks: Blessing, Curse, or Both: How Vulnerability Can Be a Liability and How to Turn It Into an Asset

The Future Of Work With Jacob Morgan

#Employeeexperience #Futureofwork #Leadership #Trends #Workplace #Jacob Morgan #Business #Careers #Futureleader #MBA #Succession

22:42

We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

11天之前 5:12

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The thing is, vulnerability in leadership isn’t always the strength it’s cracked up to be. In fact, it can sometimes be your biggest liability. In today’s Leadership Spark, we explore the surprising truth about how vulnerability can backfire, especially for CEOs and top executives. From the dangers of opening up to the wrong people, to the physiological stress responses even the most powerful leaders experience when faced with vulnerability, this episode dives into the complex reality of being open in the workplace. We also tackle the fine line between vulnerability and competence—how showing your human side can either elevate or undermine your leadership. If you're ready to rethink the way vulnerability fits into leadership, this conversation is a must-listen.

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Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

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The Future Of Work With Jacob Morgan

Sparks: Blessing, Curse, or Both: How Vulnerability Can Be a Liability and How to Turn It Into an Asset

The Future Of Work With Jacob Morgan

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published 11天之前

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________________

Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

1008集单集

#Employeeexperience #Futureofwork #Leadership #Trends #Workplace #Jacob Morgan #Business #Careers #Futureleader #MBA #Succession

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The Future Of Work With Jacob Morgan

1
Stagwell Vice Chair David Sable on How Remote Work Might be Killing Your Future Success 1:07:56

19 hours之前1:07:56

1:07:56

Remote work might be convenient, but it’s not the game-changer people think it is. If you want to grow, succeed, and actually build a career, you need to show up. That’s the message from David Sable, former CEO of Young & Rubicam and Vice Chairman at Stagwell, who believes employees should beg to be in the office—not fight against it. In this episode, David breaks down why in-person work still matters and busts the myth of remote productivity. He highlights that the best leaders won’t waste time proving to employees why they should be there. We also tackle the real impact of office culture, why career development suffers without it, and how mentorship, collaboration, and serendipity shape long-term success. You’ll discover all the reasons why leaders need to stop caving to employee demands and start running businesses the way they know they should. If you’re wondering how to future-proof your career or just trying to understand why so many leaders are pushing back on remote work this episode is for you. ________________ This episode is sponsored by Workhuman . HR just changed for good with the introduction of Human Intelligence™. By combining AI and the uniquely authentic data of Workhuman’s #1 rated employee recognition platform, Human Intelligence reveals what good looks like in your company, with previously unobtainable insights into skills, performance, culture and more. Human Intelligence also helps coach employees on what good peer-to-peer recognition looks like, turning every “good job” into better engagement, retention, and wellbeing.And it helps surface feel-good stories that illustrate the best of your company culture. Learn about Human Intelligence at Workhuman.com , and join our force for good. ________________ Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠ https://greatleadership.substack.com/…

The Future Of Work With Jacob Morgan

1
Sparks: Can Hybrid Work Work? Why In-Person Presence is Still Essential If You Want to Stay Ahead 8:13

4天之前8:13

8:13

Remote work offers convenience and flexibility, but can it truly foster the leadership development needed to excel? While virtual environments allow for increased productivity, they often fall short in cultivating the deeper skills that come from observing, interacting, and learning in person. In today’s Leadership Spark, we explore why in-person presence remains essential for aspiring leaders. Gain insights into how face-to-face interactions with senior leaders, casual conversations, and observing real-time decision-making can accelerate leadership growth. For those with ambitions to advance, showing up when others choose to stay remote may provide a unique competitive advantage. Tune in to uncover how being physically present in the workplace can unlock opportunities, build stronger relationships, and fast-track your path to leadership. ________________ This episode is sponsored by Workhuman . HR just changed for good with the introduction of Human Intelligence™. By combining AI and the uniquely authentic data of Workhuman’s #1 rated employee recognition platform, Human Intelligence reveals what good looks like in your company, with previously unobtainable insights into skills, performance, culture and more. Human Intelligence also helps coach employees on what good peer-to-peer recognition looks like, turning every “good job” into better engagement, retention, and wellbeing.And it helps surface feel-good stories that illustrate the best of your company culture. Learn about Human Intelligence at Workhuman.com , and join our force for good. ________________ Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠ https://greatleadership.substack.com/…

The Future Of Work With Jacob Morgan

1
The Untold Connection Between Fitness and Leadership Success with Alex Hutchinson 59:49

8天之前59:49

59:49

What do Zone 2 training, VO2 max, cold plunges, and cognitive mapping have to do with leadership? More than you think. In this episode, Alex Hutchinson—award-winning journalist, endurance expert, and best-selling author of The Explorer’s Gene—explains why the principles of elite athletic training are just as critical for leadership. You’ll learn how top CEOs train like endurance athletes to build resilience, sharpen decision-making, and avoid burnout—not by working less, but by managing stress smarter. We dive into the real impact of corporate wellness programs, the difference between acute and chronic stress, and why organizations are treating employees like high-performance athletes. Plus, we uncover why AI and algorithms are reshaping exploration, how creativity is declining, and why the best leaders take calculated risks instead of playing it safe. If you want to sustain peak performance, outthink challenges, and thrive in a world obsessed with efficiency, this episode is for you. ________________ This episode is sponsored by Workhuman . HR just changed for good with the introduction of Human Intelligence™. By combining AI and the uniquely authentic data of Workhuman’s #1 rated employee recognition platform, Human Intelligence reveals what good looks like in your company, with previously unobtainable insights into skills, performance, culture and more. Human Intelligence also helps coach employees on what good peer-to-peer recognition looks like, turning every “good job” into better engagement, retention, and wellbeing.And it helps surface feel-good stories that illustrate the best of your company culture. Learn about Human Intelligence at Workhuman.com , and join our force for good. ________________ Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠ https://greatleadership.substack.com/…

The Future Of Work With Jacob Morgan

1
Sparks: Blessing, Curse, or Both: How Vulnerability Can Be a Liability and How to Turn It Into an Asset 5:12

11天之前5:12

5:12

The Future Of Work With Jacob Morgan

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Leading in the Age of AI, Hybrid Work, and Redefined Success 52:49

15天之前52:49

52:49

The way we work, lead, and define success is evolving faster than ever. AI is transforming industries, the office is being reimagined, and the old definition of success—chasing money and titles—is being challenged. So what does this mean for you as a leader? In this special episode of the Future Leader Podcast, we’re bringing together the most game-changing conversations from Q1 2025. Martin Ford, futurist and best-selling author, unpacks how AI is reshaping jobs, businesses, and leadership. Jordan Goldstein and Elizabeth Brink, co-CEOs of Gensler, reveal how workplace design fuels creativity, culture, and sustainability in the hybrid era, and what the office of the future looks like. Sahil Bloom, author and entrepreneur, challenges the traditional view of success, introducing a new framework for wealth—time, relationships, health, mental clarity, and financial stability. The future of leadership isn’t coming, it’s already here. This episode is your chance to get ahead of the curve. Learn all the skills you need to lead in the future of work. ________________ Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠ https://greatleadership.substack.com/…

The Future Of Work With Jacob Morgan

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Sparks: Think Beyond Borders: How to Cultivate a Global Citizen Mindset With Solvay CEO Ilham Kadri 6:15

18天之前6:15

6:15

Every great leader knows that the world is bigger than your comfort zone. They don’t just surround themselves with people who think like them. They seek out different perspectives, challenge their own assumptions, and learn to see through a global lens. That’s the Global Citizen Mindset, and in today’s world, it can be your competitive edge. In today's Leadership Spark, we explore how thinking beyond borders makes you a stronger leader, with insights from Ilham Kadri, CEO of Solvay, whose journey proves that real leadership isn’t about where you come from—it’s about how far you’re willing to see. Learn why leaders who think globally make better decisions, solve complex problems, and navigate uncertainty with confidence. ________________ Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠ https://greatleadership.substack.com/…

The Future Of Work With Jacob Morgan

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Bestselling Author Reveals How The World’s Best Investors Think & Why Leaders Need to Pay Attention! 59:35

22天之前59:35

59:35

Most people see investing as just stocks and numbers, but the world’s greatest investors approach it differently. Their biggest lessons go beyond money—they're about how to think, make smarter decisions, and live a richer life. William Green, bestselling author of Richer, Wiser, Happier, has interviewed over 50 legendary investors, including Charlie Munger, Howard Marks, and Sir John Templeton. Along the way, he’s uncovered powerful insights that apply not just to investing but to leadership, business, and personal growth. In this episode, William shares what leaders can learn from investors about making better decisions, avoiding costly mistakes through inversion thinking, and applying the power of compounding to knowledge, relationships, and habits. He reveals why mastering emotions matters more than mastering money, why intuition is just as critical as data, and how knowing your circle of competence helps you focus on playing games you’re equipped to win and knowing your limits. We also explore how ethical leadership isn’t just the right thing to do—it’s a long-term advantage, and long-term success is often tied to integrity, self-awareness, and learning from both wins and failures. ________________ Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠ https://greatleadership.substack.com/…

The Future Of Work With Jacob Morgan

1
Sparks: Three Strategies That Help Your Career and Why Usual Career Advice Do Not 10:19

25天之前10:19

10:19

Most career advice is useless. "Follow your passion." "Wait for the right opportunity." "Success happens when you get lucky." These are some of the most common (and misleading) career clichés. And if you’ve been following them, you might be stuck waiting instead of building. In today’s Leadership Spark, I’m sharing three unconventional strategies that completely changed my career and helped me build a life on my own terms. First, learning how to learn is the single most important skill you can develop—waiting for someone else to teach you what you need will keep you stuck. Second, "fake it till you make it" isn’t about pretending—it’s about rewiring your mindset so you can step into opportunities before you feel ready. And finally, chasing passion is one of the biggest career mistakes people make. Passion isn’t something you find—it’s something you bring into what you do. These three shifts changed everything for me. They’ll do the same for you. Listen now. ________________ Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠ https://greatleadership.substack.com/…

The Future Of Work With Jacob Morgan

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Betterworks CEO Doug Dennerline on Why Annual Performance Reviews Are Broken 51:08

29天之前51:08

51:08

Traditional performance reviews are broken—outdated, ineffective, and dreaded by employees and managers alike. Many companies scrapped them, only to bring them back in new forms. Why? What’s really driving employee disengagement? And how can AI help leaders make smarter, unbiased decisions about performance, promotions, and career growth? In today’s episode, Doug Dennerline, CEO of Betterworks, breaks down the new performance management approach replacing outdated annual reviews, and why companies are rethinking performance tracking. We also unpack how AI is transforming feedback, goal-setting, and leadership to make smarter people decisions. Hear Doug’s take on the future of hybrid work and what most managers get wrong about employee engagement. Finally, we cover how HR’s role is evolving into a strategic force in the future of work. If you lead a team, manage performance, or want to future-proof your leadership, this is a conversation you can’t afford to miss. This episode is sponsored by Betterworks If you’re ready to move from managing performance to shaping the future, EmpowerHR 2025 is where it begins. This exclusive event, hosted by Betterworks, is bringing together top HR innovators to share breakthrough strategies in performance management on March 20th. Save your spot at empowerhr.betterworks.com . ________________ Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠ https://greatleadership.substack.com/…

The Future Of Work With Jacob Morgan

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Sparks: Vulnerable Leadership: Revealing the Secret Formula to Any Leader’s Success 10:16

5 weeks之前10:16

10:16

Vulnerability alone WON’T make you a great leader. Yes, vulnerability is key to trust and connection. Leaders are told to be open, admit mistakes, and be authentic. But vulnerability without leadership can backfire. Imagine a CEO addressing their company during a crisis. They acknowledge the struggles, admit uncertainty, and… stop there. No vision. No direction. Just uncertainty. That’s not leadership. That’s fear without a plan. In today’s Leadership Spark, we explore what separates vulnerability that builds trust from vulnerability that erodes confidence. You’ll discover the real formula for impactful leadership: Vulnerability + Leadership = Trust & Competence. Hear real-world examples of leaders who got it right and those who didn’t. If you’ve ever wondered how to be authentic while still inspiring confidence, this episode is for you. ________________ Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠ https://greatleadership.substack.com/…

The Future Of Work With Jacob Morgan

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Is AI Taking Over The World? Not So Fast! - Chief AI Officer of PwC US, Dan Priest 55:33

5 weeks之前55:33

55:33

AI is moving faster than most leaders can keep up. If you’re not leveraging it, you’re already behind. But AI adoption isn’t as simple as plugging in new tech. While some companies are already using it to outpace competitors, others are stuck in analysis paralysis—unsure how to implement AI without opening themselves up to risk. If you want to lead in this AI-driven world, you can’t afford to wait. In this episode, Dan Priest, US Chief AI Officer of PwC, breaks down the biggest AI shifts happening right now and the strategies leaders need to stay ahead. You’ll learn why AI has moved from a technical tool to a business strategy driver, how companies can avoid the biggest AI adoption mistakes, the critical role of responsible AI governance, and why understanding AI’s human impact is just as important as its technical capabilities. ________________ Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠ https://greatleadership.substack.com/…

The Future Of Work With Jacob Morgan

1
Sparks: Understanding Employee Experience: How It Results in Real ROI and How to Create Truly Engaged Teams 6:04

6 weeks之前6:04

6:04

The workplace has evolved. It’s no longer about employees convincing companies to hire them—it’s about companies proving why employees should want to stay. The game has changed, and so must leadership. In today's Leadership Spark, we uncover the truth about what separates employee engagement from employee experience—and why it’s the latter that drives real results. Learn why only 6% of companies are excelling in employee experience and how investing in it can drive real business ROI. We’ll uncover what it takes to build a culture where employees truly want to stay and thrive. ________________ Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠ https://greatleadership.substack.com/…

The Future Of Work With Jacob Morgan

1
The Power of HR: How CHROs Will Shape the Future of Work 4:08

6 weeks之前4:08

4:08

Join the world’s top CHROs who are a part of Future of Work Leaders. An exclusive group of people leaders from around the world who are moving beyond traditional HR to focus on the future of work, employee experience, and leadership. Other groups are expensive, time consuming, filled with sales pitches and presentations, and don’t add value. Future of Work Leaders is different, it’s shaped by the very CHROs who are a part of it. We host monthly virtual discussions along with an thriving online community and a few in-person events each year. We focus on connections, insights, and value. Join CHROs from Tractor Supply, Northrop Grumman, Neiman Marcus, Dow, Lego, Patagonia, PNC Bank, and dozens of others. Learn more at FutureOfWorkLeaders.com ________________ Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠ https://greatleadership.substack.com/…

The Future Of Work With Jacob Morgan

1
Workhuman CEO Eric Mosley on How Recognition Drives Engagement & Retention 1:00:23

6 weeks之前1:00:23

1:00:23

Most leaders overcomplicate retention, engagement, and culture-building—when the real solution is simple: recognition. Eric Mosley is CEO and founder of Workhuman, a company that has helped over 7 million employees across 150 countries connect through authentic appreciation—and the data proves it works. In this episode, Eric shares how recognition, done right, can cut turnover in half, boost engagement, and build stronger teams. We unpack why peer-to-peer recognition matters more than you think, how AI is uncovering hidden bias and strengthening inclusivity, and why authentic, timely recognition is more powerful than any traditional reward system. You’ll learn how gratitude fuels better performance, how to avoid recognition burnout, and why leaders who actively recognize others stay longer and perform better. If you want to retain top talent and build a thriving culture, recognition isn’t about handing out awards—it’s about real, timely appreciation that strengthens human connections. Get this right, and you don’t just boost engagement—you future-proof your workforce. ________________ Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠ https://greatleadership.substack.com/…

The Future Of Work With Jacob Morgan

1
Sparks: Does Age Matter? What Really Shapes Career Mindsets and How to Build Employees from Different Generations 9:02

7 weeks之前9:02