The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
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Breaking Down the Risk Escalation Process
Manage episode 291084973 series 2858496
内容由TheySaid提供。所有播客内容(包括剧集、图形和播客描述)均由 TheySaid 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
Tanya Strauss, Director of Customer Success Strategy and Operations at ServiceNow, breaks down best practices in preventing risks via a streamlined escalation process. She advocates for defining categories of risk, documenting tribal knowledge about historical escalations, and building a team whose sole focus is on helping CSMs with fire prevention, not firefighting.
…
continue reading
95集单集
Manage episode 291084973 series 2858496
内容由TheySaid提供。所有播客内容(包括剧集、图形和播客描述)均由 TheySaid 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
Tanya Strauss, Director of Customer Success Strategy and Operations at ServiceNow, breaks down best practices in preventing risks via a streamlined escalation process. She advocates for defining categories of risk, documenting tribal knowledge about historical escalations, and building a team whose sole focus is on helping CSMs with fire prevention, not firefighting.
…
continue reading
95集单集
Alla avsnitt
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