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“Treat Onboarding Like a Product” and Other Advice for Working with High Volume/SMB Customers

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Manage episode 291084972 series 2858496
内容由TheySaid提供。所有播客内容(包括剧集、图形和播客描述)均由 TheySaid 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal
Lauren Humphrey, former VP of Customer Success and Payments GTM and current advisor at brightwheel dives into lessons learned from working with a high volume of SMB customers. Her tips include making every touchpoint count, thinking of onboarding as a product, delivering high quality experiences through specialization, and investing in systems early on.
  continue reading

95集单集

Artwork
icon分享
 
Manage episode 291084972 series 2858496
内容由TheySaid提供。所有播客内容(包括剧集、图形和播客描述)均由 TheySaid 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal
Lauren Humphrey, former VP of Customer Success and Payments GTM and current advisor at brightwheel dives into lessons learned from working with a high volume of SMB customers. Her tips include making every touchpoint count, thinking of onboarding as a product, delivering high quality experiences through specialization, and investing in systems early on.
  continue reading

95集单集

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