Episode 5 - Voice Of The Customer With Tyson Goeltz Reasonable Expectations & Trust Voice Of The Customer podcast

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Episode 5 - Voice of the Customer with Tyson Goeltz Reasonable Expectations & Trust

4y ago 16:18

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内容由BPA Quality提供。所有播客内容（包括剧集、图形和播客描述）均由 BPA Quality 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。

In episode five of the Voice of the Customer, we talk to Tyson Goeltz, who spreads the gospel about setting expectations, managing them, and delivering on those expectations. After a tragic, but very "national lampoon vacation handyman moment," he was rescued by a fantastic contractor named Tim, whom he found on taskrabbit.com...hit Tyson up if you need help. On the downside, Tyson continues to struggle with his local Austin, TX Mazda dealership, who can't seem to communicate well, and deliver that consistent expectation that Tyson wants. Take a listen, and see if you feel the same about companies setting and managing expectations well!
https://bpaquality.com/contact-center-quality-assurance-best-practices/voice-of-the-customer-podcast/

… continue reading

5集单集

#MBA #Society #Business #BPA Quality #Contact Center #Customer Experience #Quality Monitoring #Contact Centre #Relationship #Marketing #Center #Centre

Artwork

Episode 5 - Voice of the Customer with Tyson Goeltz Reasonable Expectations & Trust

Voice of the Customer

published 4y ago

分享

MP3•单集首页

内容由BPA Quality提供。所有播客内容（包括剧集、图形和播客描述）均由 BPA Quality 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。

In episode five of the Voice of the Customer, we talk to Tyson Goeltz, who spreads the gospel about setting expectations, managing them, and delivering on those expectations. After a tragic, but very "national lampoon vacation handyman moment," he was rescued by a fantastic contractor named Tim, whom he found on taskrabbit.com...hit Tyson up if you need help. On the downside, Tyson continues to struggle with his local Austin, TX Mazda dealership, who can't seem to communicate well, and deliver that consistent expectation that Tyson wants. Take a listen, and see if you feel the same about companies setting and managing expectations well!
https://bpaquality.com/contact-center-quality-assurance-best-practices/voice-of-the-customer-podcast/

… continue reading

5集单集

#MBA #Society #Business #BPA Quality #Contact Center #Customer Experience #Quality Monitoring #Contact Centre #Relationship #Marketing #Center #Centre

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