S2 Episode 021 - James Cummings - From Writers Block To Butchers Block

We Recover Loudly - Serving Essential Hospitality Conversations

In the newest episode of "We Recover Loudly," host Shell chats with special guest, Boiling Point lead writer James Cummings about the fascinating world of the hospitality industry, and how it has been depicted in such a relatable and impactful way by the whole team behind the award winning films and tv series.
James shares his personal stories of working in the industry during his university days, offering insights on how to handle tough situations and demanding customers. We delve into the emotional side of working in hospitality, touching on the often-overlooked issue of customer mistreatment and the lack of respect for service staff. Our conversation also emphasizes the significance of supporting a diverse team, including LGBTQ+ members and those facing personal challenges. It's wonderful to see these real-life situations portrayed in the series Boiling Point. James confirms how important it was for the show to have that authentic voice, and showcase real life scenario's that make us question where we could do better as an industry.
We explore how the characters in Boiling Point mirror real-life scenarios, such as the nurturing side of Hannah Walter's character Emily or the relatable lack of boundaries exhibited by manager Dean when it comes to partying with the team. This episode is packed with heartfelt stories, thought-provoking reflections, and valuable advice on navigating the hospitality industry while prioritizing personal well-being.
We also discussed:

• Handling customer expectations and misconceptions
• Emotional impact of customer mistreatment on service staff
• Supporting diverse team members in the workplace
• The ongoing journey of recovery and the importance of support in the workplace

Enjoy this episode filled with authentic experiences and insights that shed light on the highs and lows of the hospitality world. And don't forget to catch Boiling Point on I Player and Netflix to watch Jame’s words in action.
@jamesacummings
@boilingpointofficial

For more information on We Recover Loudly and to reach out for speaking engagements or support email [e-mail]

@werecoverloudly
www.werecoverloudly.com

This episode is brought to you by our proud sponsors:

Low No Drinker Magazine @lownodrinkermagazine

www.lownodrinkermagazine.com