使用Player FM应用程序离线!
BEP 68: Telephoning - Checking Back and Confirming
Fetch error
Hmmm there seems to be a problem fetching this series right now. Last successful fetch was on October 16, 2024 12:04 ()
What now? This series will be checked again in the next day. If you believe it should be working, please verify the publisher's feed link below is valid and includes actual episode links. You can contact support to request the feed be immediately fetched.
Manage episode 274900288 series 3083
Introduction
Talking on the telephone is a skill that you can develop by paying attention to the different things that you have to remember.
Many times, you need to take down details like names, addresses and telephone numbers. You should always repeat these details back to the caller and confirm with the caller that you have noted them correctly. This is especially important if you are speaking to someone for the first time.
You should take down their name and contact details very carefully and confirm all the details with the caller before ending the call.
Situation
Andy Wang has been asked by his boss, the Training Manager, to collect some information on language consultants offering in-company training courses. Andy then phones World Language Centre after seeing an advertisement in an English language learning magazine. Amy Nassar handles all phone enquiries for World Language Centre. It's very important that she notes down the details of each enquiry very carefully. She has developed several techniques to ensure that she notes down the correct information.
138集单集
BEP 68: Telephoning - Checking Back and Confirming
Workplace English Podcast - Workplace English Training E-Platform
Fetch error
Hmmm there seems to be a problem fetching this series right now. Last successful fetch was on October 16, 2024 12:04 ()
What now? This series will be checked again in the next day. If you believe it should be working, please verify the publisher's feed link below is valid and includes actual episode links. You can contact support to request the feed be immediately fetched.
Manage episode 274900288 series 3083
Introduction
Talking on the telephone is a skill that you can develop by paying attention to the different things that you have to remember.
Many times, you need to take down details like names, addresses and telephone numbers. You should always repeat these details back to the caller and confirm with the caller that you have noted them correctly. This is especially important if you are speaking to someone for the first time.
You should take down their name and contact details very carefully and confirm all the details with the caller before ending the call.
Situation
Andy Wang has been asked by his boss, the Training Manager, to collect some information on language consultants offering in-company training courses. Andy then phones World Language Centre after seeing an advertisement in an English language learning magazine. Amy Nassar handles all phone enquiries for World Language Centre. It's very important that she notes down the details of each enquiry very carefully. She has developed several techniques to ensure that she notes down the correct information.
138集单集
所有剧集
×欢迎使用Player FM
Player FM正在网上搜索高质量的播客,以便您现在享受。它是最好的播客应用程序,适用于安卓、iPhone和网络。注册以跨设备同步订阅。