最佳Business Transformation播客 (2025)

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WBSP689: Grow Your Business by Understanding Celonis’ Capabilities, an Objective Panel Discussion 1:03:18

3d ago1:03:18

1:03:18

Send us a text ERP systems have long struggled with visibility, making learning, adoption, and process optimization difficult for organizations. Traditional methods of visualizing business processes relied on stakeholder interviews, often leading to incomplete or biased representations. Process mining technology revolutionizes this approach by leve…

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#126 Transforming Customer Experience with Vaishali Dialani 34:45

6d ago34:45

34:45

“Academics and experience should go hand in hand for better experience : when you can feel, you can bring that feeling for that customer, and empathise much better.” A fun conversation with Vaishali as we explore the intersection of technology and human experience through a customer experience and collective intelligence lens. We discuss how to cre…

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Transforming Digital Insurance Space with CX 24:49

6d ago24:49

24:49

In this episode of the CX Goalkeeper Podcast, I had the pleasure of speaking with Rajesh Sankaran, a seasoned insurance industry expert. We discussed how customer experience (CX) is reshaping digital insurance, the challenges of balancing the human touch with technology, and why emotional value is key to customer loyalty. Rajesh shared valuable ins…

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Valorem Visions Season 3 Episode 8 - OWASP Top 10 for LLMs 3:40

22d ago3:40

3:40

In this episode of Valorem Visions, our expert, Perry Taylor, discusses the importance of the OWASP Top 10 for Large Language Models (LLMs), a set of security guidelines designed to address new risks associated with AI, and how Valorem Reply is implementing these best practices to ensure secure and reliable AI solutions. Learn more: https://valorem…

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WBSP688: Grow Your Business by Learning SAP S/4 HANA Best Practices for High Volume Industries w/ Steele Arbeeny 1:02:06

4d ago1:02:06

1:02:06

Send us a text Ensuring near-zero downtime for Fortune 100 companies handling millions of transactions requires a strategic approach that blends high-availability architectures, real-time failover mechanisms, and robust disaster recovery planning. Navigating the intricate ecosystem of SAP S/4HANA—where interconnected systems drive mission-critical …

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WBSP687: Grow Your Business by Learning the Top 10 ERP Systems for Startups in 2025 w/ Sam Gupta 32:50

5d ago32:50

32:50

Send us a text When selecting an ERP system, startups must balance affordability and ease of implementation. With lean teams and revenue typically under $10 million, these businesses require solutions that allow basic transaction processing without complex implementation layers. Unlike larger enterprises, startups can initially function with more i…

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WBSP686: Grow Your Business by Understanding MailChimp’s Capabilities, an Objective Panel Discussion 1:00:42

10d ago1:00:42

1:00:42

Send us a text Marketing automation has come a long way, evolving from basic email campaigns into sophisticated, multi-channel ecosystems that integrate SMS, ads, and websites. However, not all platforms cater equally to businesses of different sizes. Enterprise-grade solutions offer advanced workflow security and unified customer insights, while m…

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WBSP685: Grow Your Business by Learning Tech Trends for 2025 w/ Brian Jackson 1:01:15

11d ago1:01:15

1:01:15

Send us a text With 2025 shrouded in uncertainty, one thing remains certain: executives must craft IT budgets that strike the right balance between innovation and financial discipline. Rapid technological advancements present a double-edged sword—overspending on ineffective solutions can drain resources, while underinvestment risks falling behind t…

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WBSP684: Grow Your Business by Learning the Top 10 Construction ERP Systems in 2025 w/ Sam Gupta 24:33

12d ago24:33

24:33

Send us a text Selecting the right construction ERP system in 2025 requires a deep understanding of a company’s unique operational needs, as no single solution fits all. While smaller firms may struggle with overly complex platforms, larger enterprises often demand robust functionalities that extend beyond core construction workflows. The integrati…

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Highlight - Uplifting Eastern Bank: Human Centred Transformation with Rich Dorfman 32:16

13d ago32:16

32:16

With Rich Dorfman, a seasoned CX professional from Eastern Bank, we discover the strategies and principles that drive successful customer experience in the banking industry. Learn how Eastern Bank leverages customer feedback and employee engagement to enhance its service and build a sustainable, profitable organization. Key Highlights: Rich Dorfman…

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WBSP683: Grow Your Business by Understanding Smartsheet’s Capabilities, an Objective Panel Discussion 1:02:33

17d ago1:02:33

1:02:33

Send us a text Collaborative project management is experiencing rapid growth, with several vendors now exceeding $1 billion in ARR, yet challenges around security, pricing, and usability persist. While these platforms promise seamless coordination, customers often find implementation more complex and costly than expected, with steep licensing fees …

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WBSP682: Grow Your Business by Learning Why Understanding Software BOMs is Critical w/ Matt Van Itallie 55:52

18d ago55:52

55:52

Send us a text The CrowdStrike incident has shed light on the hidden risks within software supply chains, prompting companies to reevaluate their security posture and the role of software bills of materials (SBOMs). While some may view this as an isolated event, the reality is that vulnerabilities within supply chains are often deeper and more comp…

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WBSP681: Grow Your Business by Learning the Top 10 Distribution ERP Systems in 2025 w/ Sam Gupta 42:04

19d ago42:04

42:04

Send us a text When evaluating the top 10 distribution ERP systems in 2025, businesses must consider solutions tailored to their specific industry, operational model, and technological needs. Our rankings account for a diverse range of ERP products, recognizing that distribution-centric businesses—whether in industrial supply, FMCG, or e-commerce—r…

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#125 Likeable Badass with Alison Fragale 51:06

20d ago51:06

51:06

The easiest time to build your status is when you don’t need anything from somebody.. Are you ready to transform your career journey with science-based strategies? What if it wasn’t about power but about status ? A fun & candid conversation with Alison about how as women we can move out of frustration and into personal agency and results in today’s…

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Innovate or Die: Why Proactive Service is Key to Lasting Success 26:55

20d ago26:55

26:55

In this episode of the CX Goalkeeper Podcast, Valerie Peck shares her insights on why proactive service is key to long-term business success. We explore the power of innovation, the role of data in anticipating customer needs, and why reactive customer experience strategies are no longer enough. This episode is a must-listen if you want to stay ahe…

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Valorem Visions Season 3 Episode 6 - Intelligent Cloud Defense 3:26

22d ago3:26

3:26

In this episode of Valorem Visions you’ll hear from one of our security experts, Cosmos Opoku, sharing his vision for 2025 – Intelligent Cloud Defense, and how Valorem Reply is helping customers improve their security posture. Learn more: valoremreply.com/solutions/security Follow us on social media - LinkedIn Twitter YouTube Facebook Reach out to …

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Valorem Visions Season 3 Episode 7 - Copilot in Power Automate 1:57

22d ago1:57

1:57

Up next on Valorem Visions, one of our modern work experts, Bill Feldker, dives into streamlining business processes with Copilot & Power Automate! He shares valuable insights on how Copilot can supercharge your automation game and unlock new efficiencies. Learn more: https://valoremreply.com/solutions/modern-work Follow us on social media - Linked…

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WBSP680: Grow Your Business by Understanding Airtable’s Capabilities, an Objective Panel Discussion 58:18

24d ago58:18

58:18

Send us a text The media and entertainment industry has long resisted traditional ERP and project management software, favoring the flexibility of spreadsheets to accommodate its dynamic workflows. Standard enterprise solutions often felt too rigid, stifling the creative process rather than supporting it. This resistance made change management part…

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HIGHLIGHT: Strategy for Sustainable Growth 21:33

25d ago21:33

21:33

Unlock the secrets to sustainable growth and transformative leadership with Monika Schulze on the CX Goalkeeper Podcast. This is one outstanding REPLAY of the top episodes! This episode dives into curiosity-driven innovation, strategic partnerships, and the art of leadership across cultures. Monika Schulze, a luminary in strategic marketing, shares…

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WBSP679: Grow Your Business by Learning Digital Adoption Platform Trends and Their Evolution w/ Krishna Dunthoori 59:51

25d ago59:51

59:51

Send us a text The challenge of implementing complex enterprise systems has persisted for years, with early solutions like BPM struggling to reach full maturity. However, the rapid evolution of AI and the increasing availability of data are reshaping this landscape. The once-elusive goal of achieving end-to-end traceability—from business capabiliti…

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WBSP678: Grow Your Business by Learning the Top 10 Manufacturing ERP Systems in 2025 w/ Sam Gupta 34:15

26d ago34:15

34:15

Send us a text Selecting the right manufacturing ERP system requires more than just reviewing rankings—it demands a careful assessment of how well a system aligns with your specific operational needs and long-term business strategy. While some ERP solutions excel in single-mode manufacturing, such as make-to-stock or batch production, others cater …

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WBSP677: Grow Your Business by Understanding Monday.com’s Capabilities, an Objective Panel Discussion 56:41

1M ago56:41

56:41

Send us a text Monday.com has carved out a strong position in the adaptive project management space, leveraging intuitive UI, flexible database structures, and seamless integrations to meet the evolving needs of modern teams. Unlike traditional project management tools, which often separate transactional workflows from form-based data collection, M…

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WBSP676: Grow Your Business by Understanding Pipedrive CRM’s Capabilities, an Objective Panel Discussion 54:09

1M ago54:09

54:09

Send us a text With free-tier offerings mask hidden costs and complex pricing structures, Pipedrive positions itself as a streamlined, value-driven alternative. Unlike HubSpot, which often surprises users with significant upcharges, or Zoho, which nudges customers toward bundled solutions, Pipedrive maintains transparent pricing with a strong focus…

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WBSP675: Grow Your Business by Learning the Top 10 WMS Systems in 2025 w/ Sam Gupta 32:14

1M ago32:14

32:14

Send us a text Selecting the right WMS requires a deep understanding of both business needs and the diverse capabilities of available solutions. Some WMS platforms are purpose-built, offering specialized functionalities as standalone systems, while others operate as integrated modules within broader ERP ecosystems. This distinction is critical, as …

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#124 The Execution revolution with Johan Gronstedt 51:34

1M ago51:34

51:34

"More than 95% of the strategies that comes across my desk are highly dependent on cross functional work. The ability to execute cross functional things will be a question of competitive advantage" Johan and I delve into the world of strategy and execution and how to obtain aligned results. How do we ensure alignement when executing strategy in the…

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Creating Workplaces Where People Thrive: A New Approach to Wellbeing 40:09

1M ago40:09

40:09

Workplace wellbeing is more than just a buzzword—it’s a game-changer. In this episode, Craig Fearn, a leading expert in workplace wellbeing, shares powerful insights on how organizations can create environments where employees thrive. From understanding the true meaning of wellbeing to shaping a positive workplace culture, this episode is packed wi…

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WBSP674: Grow Your Business by Understanding Zoho CRM’s Capabilities, an Objective Panel Discussion 57:24

1M ago57:24

57:24

Send us a text For businesses with complex sales processes, CRM platforms often require customization to meet specific needs, despite claims of high flexibility. Even market leaders like Salesforce encounter challenges in handling industry-specific demands, such as the intricate workflows of real estate. These limitations arise from the simplified …

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WBSP673: Grow Your Business by Understanding Zendesk Sell’s Capabilities, an Objective Panel Discussion 56:57

1M ago56:57

56:57

Send us a text Many SaaS vendors start by mastering a specific capability, often tailored to a particular department, before expanding their offerings to cover broader functionalities. While this strategy allows them to excel in their core area, the additional features they introduce often lack the same depth or seamless integration, potentially cr…

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WBSP672: Grow Your Business by Learning the Top 10 TMS Systems in 2025 w/ Sam Gupta 22:52

1M ago22:52

22:52

Send us a text Are you searching for the perfect TMS solution to streamline your transportation operations? In this exploration of the top 10 TMS systems of 2025, we focus exclusively on best-of-breed platforms that stand independently of ERP, WMS, or other add-on systems. These solutions cater to businesses of all sizes, from small enterprises to …

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HIGHLIGHT: Charting the Future: AI, Culture, and Leadership in Customer Service 30:39

1M ago30:39

30:39

Join us on the CX Goalkeeper Podcast for the replay of a captivating conversation with Jeremy Watkin, a seasoned expert in customer support and experience from Number Barn. In this episode, we explore the transformation of contact centers, the integration of technology in customer service, and the importance of human connections in enhancing custom…

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Valorem Visions Season 3 Episode 5 - AI Education in Your Workforce 3:31

1M ago3:31

3:31

AI is transforming the way we work, and education is key to harnessing its full potential. In this episode of Valorem Visions, Patrick Witbrod discusses the growing importance of AI education in the workplace and how organizations can prepare their workforce for the future. Learn more: https://valoremreply.com/solutions/app-innovation Follow us on …

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Valorem Visions Season 3 Episode 4 - Securing AI Environments 4:10

1M ago4:10

4:10

Our Security expert Steve Lazzara is back for his third season of Valorem Visions to discuss securing AI environments and how his vision from last year played out. Learn more: https://valoremreply.com/solutions/security #ValoremReply #ValoremVisions #Security #DataSecurity #TechTrends #IndustryInsights #Cybersecurity Follow us on social media - Lin…

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Valorem Visions Season 3 Episode 3 - Migrating to Viva Engage 3:28

1M ago3:28

3:28

In this episode of Valorem Visions, our experts, Anand Wong and Danny Anil, discuss the growing importance of Viva Engage in ensuring continuous employee engagement and how Valorem Reply can help organizations migrate smoothly from other enterprise social platforms to Viva Engage. Learn more: https://valoremreply.com/solutions/modern-work #ValoremV…

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WBSP671: Grow Your Business by Understanding Oracle CX Cloud’s Capabilities, an Objective Panel Discussion 54:43

2M ago54:43

54:43

Send us a text As AI drives personalization and customer traceability, enterprise CX solutions must offer robust integrations across all customer touchpoints, including sales, marketing, service, and beyond. Oracle Cloud CX has navigated a unique trajectory, initially making substantial investments in advertising and commerce solutions but later pi…

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WBSP670: Grow Your Business by Understanding SAP C/4 HANA Cloud’s Capabilities, an Objective Panel Discussion 55:59

2M ago55:59

55:59

Send us a text The race to dominate the CRM space has seen enterprise software vendors adopting varied strategies, from launching proprietary solutions to acquiring niche players. While smaller vendors often excel in offering intuitive, specialized tools, their ability to scale and master omnichannel capabilities—particularly under evolving privacy…

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WBSP669: Grow Your Business by Learning the Top 10 eCommerce Platforms in 2025 w/ Sam Gupta 32:49

2M ago32:49

32:49

Send us a text Selecting the right eCommerce platform requires careful consideration of diverse variables, especially when navigating between B2B and B2C needs. For B2B businesses, must-have features include account-specific tools, dynamic pricing capabilities, and seamless ERP integrations that streamline inventory control and order management. Me…

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#123 The Empathy Dilemma with Maria Ross 42:47

2M ago42:47

42:47

“Empathy flows both ways and it’s not just the leader’s job or the organization’s job to show empathy.” In today’s rapidly evolving business landscape, one quality stands out as both a humane virtue and a strategic advantage: empathy. Maria and I delve into the dilemmas surrounding empathy and empathy in leadership, which are powerful tools for fos…

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PIVOTING STRATEGIES FOR TOUGH CUSTOMERS & TOUGH EMPLOYEES 30:08

2M ago30:08

30:08

Why You Can't-Miss This Episode In this captivating episode, Marilyn Suttle shares practical strategies for dealing with tough customers and employees while creating a work environment where everyone thrives. From her groundbreaking book, Who's Your Gladys?, to her personal journey, Marilyn delivers actionable insights that redefine how leaders, te…

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WBSP668: Grow Your Business by Understanding MS Dynamics 365 CRM/CE’s Capabilities, an Objective Panel Discussion 59:02

2M ago59:02

59:02

Send us a text The line between ERP and CRM systems can be difficult to define, as ERP vendors often claim to offer CRM solutions, while CRM vendors argue that ERP systems are outdated. The fundamental difference lies in their data models and database structures, with ERP systems focusing on enterprise-wide resource management and CRM systems dedic…

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WBSP667: Grow Your Business by Understanding SupplyOn’s Capabilities, an Objective Panel Discussion 54:10

2M ago54:10

54:10

Send us a text Industries such as automotive and aerospace require seamless interoperability across their value chains, given the highly interconnected nature of their supply chains. This demands not only the sharing of data at a macro level but also the ability to manage exceptions as plans evolve and adjustments are required. Global supply chain …

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Webinar - Extending Microsoft 365 Copilot I December 2024 56:17

2M ago56:17

56:17

Microsoft and Valorem Reply experts discuss how your organization can extend Microsoft 365 Copilot beyond the out of box capabilities by leveraging Copilot Agents and plugins, thereby increasing productivity and efficiency. Learn how we can help! Follow us on social media - LinkedIn Twitter YouTube Facebook Reach out to us - Website Email Us…

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Valorem Visions Season 3 Episode 2 - Microsoft Security 3:06

2M ago3:06

3:06

Discover how Microsoft Security Copilot is revolutionizing cybersecurity with generative AI in this episode of Valorem Visions. Our Security expert, Eric Nepo, explains how Copilot empowers security teams with faster threat detection, streamlined workflows, and seamless integrations—all while keeping your data secure within your compliance boundari…

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Valorem Visions Season 3 Episode 1 - Copilot Agents 2:41

2M ago2:41

2:41

In the first episode of Valorem Visions season 3, our expert, Kaitlynn Kelly shares her 2025 vision about the implementation of Copilot agents and how they can enhance what Microsoft 365 Copilot can already do. #ValoremVisions #Mircosoft #Copilot #TechInsights Follow us on social media - LinkedIn Twitter YouTube Facebook Reach out to us - Website E…

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WBSP666: Grow Your Business by Learning the Top 10 CRM Systems in 2025 w/ Sam Gupta 43:17

2M ago43:17

43:17

Send us a text If you’re in the market for CRM systems or MarTech suites, identifying the top solutions is essential but can quickly become overwhelming. Many CRM products look alike in their marketing claims, yet they differ widely in functionality and fit for specific business needs. This guide zeroes in on best-of-breed CRM systems—standalone pl…

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REPLAY: Humanizing Customer Service with Alex Mead 19:50

2M ago19:50

19:50

Welcome to the "BEST OF" episodes of the CX Goalkeeper Podcast. In this replay, we're thrilled to have Alex Mead, a trailblazer in the CX field, share his invaluable insights. Get ready to uncover the essence of genuine customer service and leadership in CX. About This Episode: Alex Mead, a renowned CX expert, brings his profound expertise and uniq…

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WBSP665: Grow Your Business by Understanding OMP’s Capabilities, an Objective Panel Discussion 58:12

2M ago58:12

58:12

Send us a text In industries such as metal, chemical, and paper manufacturing, supply chain planning requires highly specialized capabilities to address the complexities of their operations. These sectors rely on advanced features like variable routings, multi-level pegging, coupled routings, and intricate changeovers to ensure efficiency and adapt…

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