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Unveiling the Future of Healthcare Delivery with Dr. Scott Schell, Chief Medical Officer at Cognizant
Manage episode 442038140 series 1457269
Digital transformation in healthcare enhances patient experience and optimizes call center operations, patient financial services, and overall access to healthcare.
In this episode, Dr. Scott Schell, Chief Medical Officer at Cognizant, shares insights into how digital transformation is shaping healthcare delivery in 2024, highlighting the challenges and opportunities it presents. He delves into specific complaints and struggles related to patient experience projects and the tangible effects of AI and machine learning on providers and patients. Dr. Scott also discusses potential pitfalls in Gen AI and tips for healthcare organizations embarking on their digital transformation journey. Throughout this interview, he reflects on the importance of automation tools in alleviating staff burnout.
Tune in to gain valuable knowledge and practical advice from Dr. Schell's expertise at the intersection of healthcare, technology, and patient experience.
Resources:
1825集单集
Manage episode 442038140 series 1457269
Digital transformation in healthcare enhances patient experience and optimizes call center operations, patient financial services, and overall access to healthcare.
In this episode, Dr. Scott Schell, Chief Medical Officer at Cognizant, shares insights into how digital transformation is shaping healthcare delivery in 2024, highlighting the challenges and opportunities it presents. He delves into specific complaints and struggles related to patient experience projects and the tangible effects of AI and machine learning on providers and patients. Dr. Scott also discusses potential pitfalls in Gen AI and tips for healthcare organizations embarking on their digital transformation journey. Throughout this interview, he reflects on the importance of automation tools in alleviating staff burnout.
Tune in to gain valuable knowledge and practical advice from Dr. Schell's expertise at the intersection of healthcare, technology, and patient experience.
Resources:
1825集单集
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