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The Big Chicken Journey: Exciting Growth and Memorable Experiences with Josh Halpern [Experiences]
Manage episode 372258579 series 2875989
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In this podcast, we explore Josh Halpern's journey as the CEO of Shaquille O'Neal's restaurant franchise, Big Chicken, and his passion for creating unforgettable experiences in the hospitality industry.
Key Points:
Partnership and Collaboration: Josh's collaboration with Big Chicken stemmed from a previous partnership with Shaquille's restaurant group, leading to an exciting journey of growth.
Remarkable Growth: Big Chicken has rapidly expanded with 23 locations already open and nearly 300 franchise units in development, prioritizing quality and exceptional customer service.
Customer Experience: Big Chicken focuses on continuous improvement, utilizing feedback and various tools to enhance the customer experience.
Creating Memorable Experiences: Big Chicken emphasizes fun and memorable experiences for guests and employees through events, promotions, and community engagement.
Catering to Different Generations: The company tailors loyalty programs to cater authentically to each generation's preferences.
Fostering Trust and Teamwork: Big Chicken fosters a collaborative environment, promoting teamwork and shared success.
Unlocking Time for Growth: The company empowers employees to focus on impactful activities, driving performance.
Future Vision: Josh envisions a bright future for Big Chicken, aiming to receive rave reviews from guests and ensuring strong franchisee economics.
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