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内容由Rachel Provan提供。所有播客内容(包括剧集、图形和播客描述)均由 Rachel Provan 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal
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The Language of the Executive Suite

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Manage episode 403621878 series 3538570
内容由Rachel Provan提供。所有播客内容(包括剧集、图形和播客描述)均由 Rachel Provan 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal

Are you struggling to get your ideas across to the C-suite in your Customer Success role?
Do you feel like they just don't see the urgency or importance of your CS initiatives and customer feedback, despite your best efforts?

If this sounds familiar, you might be missing a crucial tool in your arsenal: strategic presentations. But it's not just about the slides; it's about understanding the psychology behind effective communication with senior leadership based on their point of view

In this episode, we dive into the common pitfalls CS leaders face when communicating with the C-suite and how a well-crafted visual aid, combined with psychological insights, can make all the difference.

BY THE TIME YOU FINISH LISTENING, YOU’LL DISCOVER:

  • The importance of using visual aids to convey urgency and financial impact, tapping into the C-suite's visual and analytical processing.
  • What to include in a presentation - and how it doesn't have to take you hours!
  • How to structure your presentations to keep the C-suite engaged and informed, leveraging psychological principles of attention and memory.
  • Tips for making your data and proposals visually compelling and memorable, using psychological insights into how people process and retain information.
  • Strategies for anticipating and addressing questions and objections from senior leadership, understanding their psychological biases, and decision-making processes.

Don't let your valuable insights go unheard! Tune in to learn how to elevate your communication game and get the C-suite on board with your Customer Success initiatives, using the power of psychology.

🎬 This content was edited by Lifetime Value Media.

Learn more at: https://www.lifetimevaluemedia.com

++++NEW FREE RESOURCE++++
💎 The Ultimate Onboarding Checklist for Customer Success Leaders - The Step-by-Step Checklist to demonstrate your leadership, value, and strategic expertise.
WORK WITH RACHEL:

🧑🏻‍🎓 The CS Leadership Academy

CONNECT WITH RACHEL
Follow at:
LinkedIn
TikTok
YouTube

WEBSITE

https://provansuccess.com

  continue reading

27集单集

Artwork
icon分享
 
Manage episode 403621878 series 3538570
内容由Rachel Provan提供。所有播客内容(包括剧集、图形和播客描述)均由 Rachel Provan 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal

Are you struggling to get your ideas across to the C-suite in your Customer Success role?
Do you feel like they just don't see the urgency or importance of your CS initiatives and customer feedback, despite your best efforts?

If this sounds familiar, you might be missing a crucial tool in your arsenal: strategic presentations. But it's not just about the slides; it's about understanding the psychology behind effective communication with senior leadership based on their point of view

In this episode, we dive into the common pitfalls CS leaders face when communicating with the C-suite and how a well-crafted visual aid, combined with psychological insights, can make all the difference.

BY THE TIME YOU FINISH LISTENING, YOU’LL DISCOVER:

  • The importance of using visual aids to convey urgency and financial impact, tapping into the C-suite's visual and analytical processing.
  • What to include in a presentation - and how it doesn't have to take you hours!
  • How to structure your presentations to keep the C-suite engaged and informed, leveraging psychological principles of attention and memory.
  • Tips for making your data and proposals visually compelling and memorable, using psychological insights into how people process and retain information.
  • Strategies for anticipating and addressing questions and objections from senior leadership, understanding their psychological biases, and decision-making processes.

Don't let your valuable insights go unheard! Tune in to learn how to elevate your communication game and get the C-suite on board with your Customer Success initiatives, using the power of psychology.

🎬 This content was edited by Lifetime Value Media.

Learn more at: https://www.lifetimevaluemedia.com

++++NEW FREE RESOURCE++++
💎 The Ultimate Onboarding Checklist for Customer Success Leaders - The Step-by-Step Checklist to demonstrate your leadership, value, and strategic expertise.
WORK WITH RACHEL:

🧑🏻‍🎓 The CS Leadership Academy

CONNECT WITH RACHEL
Follow at:
LinkedIn
TikTok
YouTube

WEBSITE

https://provansuccess.com

  continue reading

27集单集

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