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For Edgar Guillory, Hospitality is Everything

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Manage episode 408750404 series 2797273
内容由Serenbe Media Network提供。所有播客内容(包括剧集、图形和播客描述)均由 Serenbe Media Network 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal

Even though Edgar Guillory has worked for the Inn at Serenbe for less than two years, it’s almost impossible to imagine a time before him. As Director of Guest Experience, Edgar kickstarted The Inn’s concierge program, bringing an already high standard of service to an entirely new level of hospitality. In fact, he is so overwhelmingly popular with our guests that he’s mentioned by name in pages of online reviews - including the reviews generated by AI.

For this interview, HR Director Stephanie Coyne is back to chat with Edgar about learning the hospitality ropes (occasionally the hard way) in his native Mexico, why he almost ignored Serenbe’s first attempt to reach him, and his personal philosophy for exceptional customer service.

Shownotes

Key Words: Hospitality, Customer Service, Concierge, Inn at Serenbe, Serenbe, Boutique Hotel

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127集单集

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Manage episode 408750404 series 2797273
内容由Serenbe Media Network提供。所有播客内容(包括剧集、图形和播客描述)均由 Serenbe Media Network 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal

Even though Edgar Guillory has worked for the Inn at Serenbe for less than two years, it’s almost impossible to imagine a time before him. As Director of Guest Experience, Edgar kickstarted The Inn’s concierge program, bringing an already high standard of service to an entirely new level of hospitality. In fact, he is so overwhelmingly popular with our guests that he’s mentioned by name in pages of online reviews - including the reviews generated by AI.

For this interview, HR Director Stephanie Coyne is back to chat with Edgar about learning the hospitality ropes (occasionally the hard way) in his native Mexico, why he almost ignored Serenbe’s first attempt to reach him, and his personal philosophy for exceptional customer service.

Shownotes

Key Words: Hospitality, Customer Service, Concierge, Inn at Serenbe, Serenbe, Boutique Hotel

  continue reading

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