))
92. Is It a Clinical Skill or Customer Service Issue? With Kathy Cervo
Manage episode 444456681 series 3560264
内容由Heather Branscombe提供。所有播客内容（包括剧集、图形和播客描述）均由 Heather Branscombe 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
In today's episode, I sit down with Kathy Cervo to discuss the importance of customer service skills in clinical practice. Kathy has a unique role where she helps clinicians balance their own experience with the client experience, building successful caseloads and schedules. Her insights from this vantage point are invaluable.
We explore the common miscommunications and mismatched expectations that can arise between clinicians and clients. Kathy shares her strategies for resolving these issues and building strong therapeutic relationships. She also reveals what she wishes more clinicians knew about customer service.
Get full show notes, transcript, and more information here: https://abilitiesrehabilitation.com/92
93集单集
分享
