Great Customer Experience Is In The Details - Steven Van Belleghem SIMPLE Brand With Matt Lyles podcast

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SIMPLE brand With Matt Lyles »
Great Customer Experience is in the Details - Steven Van Belleghem

22d ago 39:21

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In this week’s episode of the SIMPLE brand podcast, I talk with Steven Van Belleghem.

Steven is one of the top customer experience thought leaders in the world. He’s helped world-leading companies like Disney, Mastercard, Mercedes, and Salesforce learn how to be more customer-centric.

And Steven is the author of six bestselling books including his latest - A Diamond in the Rough: Over a 100 Specific Tips to Build a Strong Customer Culture.

Here’s what we discuss:

How to know if your brand is truly customer-centric
The value of adding emotion to customer relationships
How details make the difference in your customer experience
The barriers that keep brands from being customer-centric
How to instill effective empathy in your customer experience
The secret to customer loyalty is being more loyal to your customers

RESOURCES FROM THIS EPISODE:

151集单集

#Business #Matt Lyles #Brand #Experience #Content #Social Media #Customer Experience #Leadership #Organizational Culture #Productivity #Business Strategy #MBA #Marketing