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Crafting Lovable Experiences: A Deep Dive into CX Design

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Manage episode 442020744 series 3379603
内容由Dennis Wakabayashi提供。所有播客内容(包括剧集、图形和播客描述)均由 Dennis Wakabayashi 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal

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In this special edition of CX in the Wild, recorded in Vienna, Austria, we sit down with Michael Thurow, co-founder of Shift11, to explore his unique journey from architecture to customer experience innovation.
Michael shares how his diverse background has shaped his approach to designing meaningful customer experiences. We discuss the importance of understanding customer needs, the power of iteration in innovation, and how love and empathy can guide us in creating experiences that truly connect. This episode offers a thoughtful conversation on the intricacies of making customer experience a central focus in any business.
Michael Thurow on LinkedIn: https://www.linkedin.com/in/michaelthurow/
Learn more about Michael's work at their website: https://www.shift11.com/
Shift11 on Linkedin: https://www.linkedin.com/company/shift11/
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi

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92集单集

Artwork
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Manage episode 442020744 series 3379603
内容由Dennis Wakabayashi提供。所有播客内容(包括剧集、图形和播客描述)均由 Dennis Wakabayashi 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal

Send us a text

In this special edition of CX in the Wild, recorded in Vienna, Austria, we sit down with Michael Thurow, co-founder of Shift11, to explore his unique journey from architecture to customer experience innovation.
Michael shares how his diverse background has shaped his approach to designing meaningful customer experiences. We discuss the importance of understanding customer needs, the power of iteration in innovation, and how love and empathy can guide us in creating experiences that truly connect. This episode offers a thoughtful conversation on the intricacies of making customer experience a central focus in any business.
Michael Thurow on LinkedIn: https://www.linkedin.com/in/michaelthurow/
Learn more about Michael's work at their website: https://www.shift11.com/
Shift11 on Linkedin: https://www.linkedin.com/company/shift11/
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi

  continue reading

92集单集

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