Part 2: Combining Empathy with AI to Enhance Customer Experience with Dr Natalie Petouhoff, AI Consultant

Not Another Bot: The Generative AI Show

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Welcome to Not Another Bot: The Generative AI Show, where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and our guest today is Dr. Natalie Petouhoff. Natalie is a renowned business consultant in technology, business transformation, and customer and employee experience. An entrepreneurial community of business leaders, executives, and entrepreneurs.

Our conversation pivots around how combining AI with human empathy can enhance customer experience. Some of the touchpoints we cover include:

The value of empathy in designing customer experiences
The importance of trust and privacy in AI interactions
The future of large language models like Chat GPT
Combining AI with human empathy to drive customer experience
Exploring the world of fully autonomous customer experience

Natalie has worn multiple hats over a 24-year career, including working with brands and CX leaders in an advisory role, as a management consultant/systems integrator, and as a technology consultant for private equity firms and investors. Her skill set includes specialization in AI, Customer/Employee Experience, Sales Enablement, and Business and Organizational Transformation. She has worked at global brands, including PWC, Hitachi Consulting, and Forrester.

Episode Resources:

Dr. Natalie Petouhoff on LinkedIn
Dr. Natalie Petouhoff on Twitter
Website

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