show episodes
 
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
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The Digital Banking Podcast is powered by Tyfone. Tyfone is a dramastically better digital banking provider. Our appeal is unique, we collaborate closely with our customers and the banking ecosystem in an open approach coupled with a powerful user experience that helps “get things done”! On our podcast you will hear how digital banking plays a leading role for community minded financial institutions from the unique perspectives of our industry expert guests.
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News and Insights for Today, and Tomorrow UC Today reports on the latest unified communications and collaboration industry news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in ...
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Augmented Ops is a podcast for industrial leaders, shop floor operators, citizen developers, and anyone else that cares about what the future of frontline operations will look like across industries. We equip our listeners with the knowledge to understand the latest advancements at the intersection of manufacturing and technology, as well as actionable insights that they can implement in their own operations. This show is presented by Tulip, the Frontline Operations Platform.
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Voices of Dyslexia

Dyslexia Resource Center

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Voices of Dyslexia is a podcast hosted by Dr Laura Cassidy and the team at the Dyslexia Resource Center. We are a helping hand for parents, educators, and other community champions surrounding dyslexia. Together, we can break the cycle of stigma and take the mystery out of dyslexia.
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Health Calls

Catholic Health Association

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From ethics to advocacy, Health Calls brings together thought leaders from Catholic health care, academia, public policy, and other organizations to discuss timely topics related to the common good and creating a more just and healthy society. Hosted by Brian Reardon, Health Calls is the official podcast of the Catholic Health Association of the United States.
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On Cleaning Is Essential, a podcast brought to you by ISSA – The Worldwide Cleaning Industry Association you will receive insightful news and engaging conversations with business and political leaders about the top issues impacting the cleaning industry. Join your host John Nothdurft, ISSA’s Director of Government Affairs as we dive into conversations about the industry, emerging trends, innovations, legislation, regulations, and personal interest stories. Tune in regularly to find out what’ ...
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Are you ready to live a life with enough time, money, and energy? Have relationships and connections that delight you? Are you ready for the extraordinary life you know you’ve been missing? If so, then this is the place for you. I'm a best selling author, coach, consultant, and speaker who’s worked in technology for over two decades. I’m a leader in transforming people and organizations from operating in fear, obligation and guilt to running off joy, ease, and love. It’s time for Engineering ...
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Scale Tales

Equilibria, Inc.

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每周
 
Scale Tales is a weekly business storytelling podcast. Join us as entrepreneurs, experts, and executives share entertaining accounts of their extraordinary moments at work while revealing how they did it. These true stories will take you on a journey from the conception of an idea to its growth and transformation into something seemingly impossible. Our interviews go beyond the typical Q&A format, providing both inspiration and practical tips to help you achieve similar success in your busin ...
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There’s a Lesson in Here Somewhere is a podcast hosted by Jamie Serino and Peter Carucci that features exceptional people that have compelling stories to tell. Whether it’s a unique perspective, an act of kindness, an inspirational achievement, a hardship overcome, or bearing witness to a captivating event, these are stories that must be heard, and from which we can draw important lessons.
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Peace Starts With Me Podcast Join your host "Demian Dunkley, " on the "Peace Starts With Me Podcast," This podcast is a call to all Americans to come together as one family under God, transcending boundaries and religious affiliations, and embracing the belief that peace is our choice. Each episode explores the powerful message that peace starts within us. Through heartfelt conversations, personal stories, and inspiring interviews, we delve into what unites, strengthens, and empowers us. Dis ...
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Be Happy Now

Tamara Small

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Happiness Now (Be Happy Now) Using an integrative hypnosis approach, Happiness Now helps individuals transform their lives through changing unwanted habits, reducing stress and anxiety, achieving a better night's sleep, and by helping you create the life you desire. Tamara Small Board Certified Clinical Hypnotist From a very young age, Tamara knew she wanted to be a teacher and to help people. Tamara has been helping people make positive changes in their lives since 2003. For several years T ...
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show series
 
Watch on YouTube. UC Today's Kieran Devlin speaks to Christelle Heikkilä, Founding Director at the consultancy Ethos Chain, former IT Director at Arsenal, former Head of IT Applications for Superdrug and an ex-pharmacist. In this session, we discuss the following: Christelle's remarkable career as an IT leader in pharmaceuticals, retail and footbal…
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This week, Natan Linder, Co-Founder and CEO of Tulip sits down with Tulip CMO Madilynn Castillo to reflect on the second annual Operations Calling conference and what it means for the future of frontline operations. Natan and Madi discuss what makes Operations Calling more than just another user conference, the importance of authenticity, and build…
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How will you vote? Rather than telling you who or what to vote for, Justin introduces a framework for how to vote—one rooted in vision and values. He explains the difference between selecting and electing and why knowing your values is crucial when choosing candidates and propositions. Justin also discusses the importance of tuning out post-electio…
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“The way we see it is messaging is on the rise,” says Igor Boshoer of Clerk Chat. Clerk Chat is designed to enable native text messaging (SMS, WhatsApp, iMessage) inside of Webex, Microsoft Teams, Zoom, and Slack utilizing your existing business phone numbers. No porting or switching of providers is required, and they help businesses navigate the c…
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“That is one of our key themes: interconnection,” says Trish Sale, Vice President of Product at iQmetrix. In this podcast, Sale tells about something she calls “magical moments of connection”, and experiences that in-person retail shopping can deliver. Sale explains that SummitX is for people who run telecom retail stores because the event delivers…
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Vanson Bourne study commissioned by Tangoe, Offers Trends for Cloud Communications Community, MSP opportunity driven by AI AI and GenAI are the top two reasons cloud spending is rising. Another giant driver is automation. As Generative AI and other AI technologies continue to reshape the tech landscape, we are witnessing a dramatic surge in cloud e…
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Industry-leading partnership to deliver five billion authenticated, branded calls across the top three U.S. wireless carriers in 2024 Just after this month’s MWC, we sat down with James Garvert, who’s the Senior Vice President and General Manager of the Communication Solutions Team at TransUnion. We learn about their show announcement regarding bra…
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Recorded at GSMA‘s MWC24 Mobile World Congress in Las Vegas, Powell tells us that GSMA is working to democratize AI. Focusing on AI Partnerships for GSMA we learn how these organizations are delivering new AI-driven solutions and experiences. “As the GSMA, we represent 1,200 members across the tech ecosystem, heavily focused in the telco industry. …
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Hacktivists Escalate Sophisticated, Multi-Vector Assaults on Banking and Financial Services, Government, and Utilities In this podcast episode, we will explore the evolving threat of distributed denial-of-service (DDoS) attacks targeting telecom carriers, as revealed in NETSCOUT’s latest DDoS Threat Intelligence Report. With 5G connectivity rapidly…
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At the beginning of his musical career, one of the greatest rock guitarists of all time struggled financially due to constant talent suppression. Had he not left his hometown and accepted a chance opportunity to perform abroad, the world may never have known his musical genius. Similarly, our podcast host and producer Alicia Butler Pierre, whose ta…
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In this episode of the Digital Banking Podcast, host Josh DeTar sits down with Donat Husjainov, Chief Product Manager at XDataGroup, to explore the transformative power of innovation in global banking. Donat shares insights from his diverse experience, highlighting how Estonia's unique ecosystem fosters a culture of innovation and supports a thrivi…
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Vida Unveils New AI Voice Capabilities with OpenAI’s Realtime Speech-to-Speech API Integration, Podcast, Vida’s expanded Partner and Reseller Programs empower telecom providers and MSPs to offer these cutting-edge capabilities directly to their customers “This product was built from the ground up with the MSP in mind,” says Lyle Pratt of Vida. In t…
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In this episode I am joined by Keith Schneringer, Senior Director of Marketing – JanSan + Sustainability at BradyPlus. We discuss why he left and came back to the cleaning industry, how the industry has changed over the last three decades, how technology and relationships are the future of the industry, and the importance of being an advocate for t…
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BCN offers choices for the migration path, Podcast, “It just really depends on what the customer needs,” “It just really depends on what the customer needs,” says Richard Boudria Jr., CEO of BCN. “We’re very focused on creating bespoke solutions by location for that customer. And that’s, that’s not only in the legacy side of the business, the legac…
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“What we’re seeing, we were so astounded to see that almost sixty percent of enterprises surveyed are using six or more providers, and twelve percent use something like over twenty,” says Barbara Dondiego of AVOXI. In this podcast Dondiego walks us through a recently released report: AVOXI and Metrigy State of International Voice for the Contact Ce…
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The telecom retail sector is constantly evolving, making it more important than ever to learn new market insights and find fresh ways to innovate. In the last of this four-part series, Doug Green Megan Howse, SVP of Marketing at iQmetrix, run through the five key megatrends that are shaping the telecom industry and will be tackled in the iQmetrix I…
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As one of the country’s highest producers of carbon emissions, health care has a special responsibility in helping solve the ongoing climate crisis. What opportunities exist for health systems to make immediate improvements to their carbon footprint, and how can they set themselves up for a sustainable future? Dan Misleh, co-founder of the Catholic…
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There’s no question that AI is a weapon for the fraudster, says Chris Drake of iconectiv. AI enables fakes that are more realistic, personal, and convincing. State players and private parties engage in fraudulent practices to influence political outcomes. But politically based cams can also be a way to defraud people out of money. A simple appeal t…
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A way to help customers avoid steep roaming charges Mitchell Fordham at eSIM Go at MWC 2024 LasVegas tells us about mobility opportunities from eSIM Go's ability to deliver mobility experiences to customers. We learn about roaming and how roaming charges can represent significant government revenue in popular tourist venues. eSIM Go enables compani…
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How can innovation and technology make philanthropy more impactful? Join us as we chat with Brandolon Barnett, a dynamic leader who is reshaping how we think about philanthropy and impact. From his beginnings as a tech-enthusiast child to becoming the Head of Innovation & Philanthropy at Giving Compass and the Founder and CEO of the Regular App, Br…
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Growing up, Troy Trewin always knew he wanted to be an entrepreneur. He witnessed the successes as well as the struggles of his family’s business, so he had a leg up on what it took to grow and scale a company. So, after three years of working for one of the world’s top accounting firms, he started two internet companies. When he realized he grew w…
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In this episode I am joined by Meche Ragland, Manager of Regulatory Affairs for ISSA. We discuss how she got her start working in the lab, her journey to regulatory affairs for ISSA, the different issues impacting the cleaning industry like extended producer responsibility and PFAS, her favorite job working for a political call center, and more.…
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Ever wondered what it takes to teach dyslexics? Learn how teach kids with dyslexia and the steps it takes in this video podcast episiode all about getting certified as a Certified Academic Language Therapist (CALT), a Certified Academic Language Practitioner (CALP) or a Qualified Instructor (QI). In this insightful conversation, Rhonda Smith, our D…
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In the third of a four-part series, Doug Green and Megan Howse, SVP of Marketing at iQmetrix, examine why telecom retail professionals should attend SummitX 2024—the only event of its kind focused on telecom retail. Megan shares a selection of great reasons, ranging from unmissable sessions to invaluable opportunities for collaboration—and much mor…
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Now that the initial excitement around generative AI has tempered—albeit only somewhat—CSPs are learning that the technology is not one-size-fits-all. So, what is the value of generative AI in telecom?Chad Dunavant, EVP and Chief Strategy and Product Officer at CSG, and veteran of the telecom industry, knows this all too well. He’s witnessed many o…
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This week’s guest is Daniele Iacovelli, VP, Global Head of Digital, Analytics (AI) & Operational Excellence at Roche. Although regulated industries like pharmaceutical manufacturing can be slow to digitally transform their manufacturing operations, Daniele lays out how changing trends in the industry have led Roche to architect a new digital produc…
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What makes Ooma AirDial different? “If you look at the POTS replacement landscape, there are a handful of things that separate Ooma AirDial from the other solutions out there,” says Clinton Fitch, Director of Strategic Partnerships. Ooma AirDial has many advantages over alternative solutions to the end-of-copper challenge. In this podcast, Clinton …
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City. County. State. Federal. Telecom taxes are hidden, and complex, and what Robert Dumas, the CEO of TaxConnex, describes as a 40-day business. “Our clients will give us the burden that is imposed upon them to file and pay all the taxes that they're collecting on their phone, the bills, the phone bills they send to their customers.”“Automation is…
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In this episode, Justin explores the connection between physical pain, intuition, and emotional well-being. Opening with Albert Einstein's powerful quote, "The intuitive mind is a sacred gift and the rational mind is a faithful servant. We have created a society that honors the servant and has forgotten the gift," Justin dives into how our modern r…
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“Looking at the B2B business, about 40% of the market are SMBs,” says Amir Blich, vcita, Chief Business Development Officer. “And it's a very volatile market. You cannot apply enterprise use cases and tactics to it. One in every three SMBs will not make it to the second or third year. It’s very difficult to invest in this market.”“36%. told us that…
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BYOC and Baked Potatoes… and API Driven“Simwood is a forward-thinking, straight-talking, carrier, with a lot of carrier services to offer,” says David Duffet, Simwood’s Corporate Ambassador. “Simwood is built from day one as an IP carrier. We see some carriers sort of shivering in the corner and getting worried about legacy technology getting turne…
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While people are often viewed as the number one threat in cybersecurity, they can also serve as your strongest defense when properly trained.As the last line of defense against cyberattacks, users want more than passive training and checking off “cybersecurity training” from a to-do list. No one enjoys the monotonous “next > next > finish” course f…
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UC Today's Susie Harrison hosts William Rubio, Chief Revenue Officer at CallTower to discuss Microsoft Copilot. In this session, we cover: Whether Copilot is in a hype cycle or delivering true benefits in use cases The benefits and challenges of Copilot's use What industries might benefit most How to use Copilot securely and safely, and to collabor…
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CX Revolution Extends Beyond The Contact Center, Creo Solutions Podcast, Can CX mean more than using technology in a technology industry?“When we think about CX, as we've been talking about it as an industry, we've really been thinking about contact center,” says Robert Galop, Co-Founder of Creo Solutions ( www.creosolutions.tech ). Can vCons take …
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@Dave Michel, TalkingPointz, Special for TR“AI is not going to replace people, humans, it's empowering humans,” says Filipe Leitão of RingCentral. “That's our narrative because that's what we see happening.” Dave Michel, of TalkingPointz shares with TR readers, RingCentral’s ideas on AI. Recorded at the recent UC EXPO, we learn how RingCentral look…
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Picture it – the year is 1990 and Curt Anderson is full of hopes and dreams. However, those dreams are deferred when he accepts his father’s request to take over their family-owned floral business. At the time the business was bankrupt and in desperate need of financial resuscitation. Curt spends the next several years grinding and doing everything…
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In the latest episode of the Digital Banking Podcast, host Josh DeTar welcomed Chad Ritchie, CIO at Ventura County Credit Union, for an insightful discussion. Ritchie emphasized the importance of aligning technology strategies with member needs and outcomes rather than adopting new tech for its own sake. He highlighted how data control and innovati…
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Dr. Edwin Perry's transformation of The Salvation Army's Southern California Division, particularly the Siemon Youth and Community Center, is a powerful testament to resilience, leadership, and a commitment to serving the underserved. What was once one of the most feared locations in LA has now become a beacon of hope and a sought-after venue for c…
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In part two of this series, Doug Green and Megan Howse, SVP of Marketing at iQmetrix, take a close look at the agenda and impressive keynote speaker line-up at SummitX 2024—the only event of its kind focused on telecom retail. Doug and Megan talk about the four conference tracks, the unmissable breakout sessions, and how telecom professionals of al…
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Watch on YouTube. In this episode of The Latest Big UC News, hosts David Dungay and Kieran Devlin welcomes some of the industry’s top analysts to talk about the latest news in the UC space. The panellists discuss a variety of hot topics in the UCaaS space, including: Disney Ditches Slack in favour of Microsoft Teams Intermedia Snaps Up NEC' Univerg…
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A major challenge facing the enterprise contact center is managing efficiency amidst the chaos. For many, this is a job for the supervisor.In this podcast, Jamie Stewart, Marketing Manager at Sytel, discusses how automation can manage efficiency more quickly and accurately than supervisors, for both inbound and outbound contact and the interplay be…
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Send us a text In this episode of ACG, we explore how small and medium-sized businesses can harness authentic artificial intelligence to transform their contact centers without overspending. With a flood of so-called "AI" products in the market, we help you distinguish genuine solutions from the fakes to ensure you're investing wisely. Learn how fo…
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TaxConnex tackles telecom tax complexity, offers white glove service, Podcast“We don't want to just be a return provider,” says Robert Dumas, Managing Partner of TaxConnex. “We want to be part of the tax team. We want to be the telecom tax expert. So our clients can call us up with all sorts of tax questions unrelated to actual filings because we w…
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Watch on YouTube. UC Today's Kieran Devlin speaks to Scott Hix, CEO and Founder of Avocor. In this session, we discuss the following: The origin of the acquisition Plans for growth and market expansion moving forward How the acquisition will impact new and existing Avocor customers Thanks for watching, if you’d like more content like this, don’t fo…
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When working with patients, it is essential for palliative care providers to have goal-oriented conversations. Without them, caregivers may not efficiently and collaboratively meet the patients' needs and goals for their own care. How can new technologies enhance these conversations, both from a productivity and a human relationship standpoint? Mat…
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The Defense Counterintelligence & Security Agency touches more than 90% of the personnel security background checks that help determine whether a job candidate receives a security clearance. But the agency has other missions as well, all focused on enhancing national security. State Secrets podcast host Suzanne Kelly talks with Director David Cattl…
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PCs for People Offers Full-Service Electronics Recycling While Delivering Technology to People and Communities, ASCDI Podcast“We're a full-service electronics recycler,” says Loren Williams of PCs for People. In this podcast, we learn how PCs for People is not only a full-service recycler but also a recycler making a difference for both sides of th…
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Cheryl Taylor is no stranger to managing projects on a large scale. When she landed a contract to replace a 17-year-old jail technology, she jumped at the chance! Not only did she complete that project 10 months ahead of schedule, but the project even won an innovation award. That kind of success results from a career that spans telecommunications,…
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UCaaS is not a final destination: Mitel’s Luiz Domingos On Mitel Common Communications Framework, Mitel, Zoom Partnership, It's just another option that comes as part of this kind of solution“UCaaS is not a final destination,” says Luiz Domingos, Mitel’s CTO. “It's just another option that comes as part of this kind of solution. That's how we see i…
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