Mapping The Customer Journey The Michelle Pascoe Hospitality podcast

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内容由Michelle Pascoe提供。所有播客内容（包括剧集、图形和播客描述）均由 Michelle Pascoe 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。

The Michelle Pascoe Hospitality Podcast « »
Mapping the Customer Journey

2M ago 19:08

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内容由Michelle Pascoe提供。所有播客内容（包括剧集、图形和播客描述）均由 Michelle Pascoe 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。

In this episode, I dive into the fascinating world of Mystery Shopping, exploring how to bring data to life to create unforgettable customer experiences and elevate service standards. Join me as I uncover the secrets behind our proprietary OARS system, featuring over 10,000 carefully crafted questions designed to evaluate every aspect of a business. Through comprehensive benchmarking and trend analysis, we provide businesses with the insights they need to excel in today's competitive market.

I also introduce our versatile audits, available for various industries, which can be handed over to a friend or family member to assess a business using objective, customer-focused questions. By mapping the entire customer journey, these audits offer a fresh perspective, helping businesses identify areas of improvement and drive meaningful change.

Don't miss this opportunity to discover how mystery shopping can be a game-changer for your business!

… continue reading

197集单集

Artwork

Mapping the Customer Journey

The Michelle Pascoe Hospitality Podcast

published 2M ago

分享

MP3•单集首页

内容由Michelle Pascoe提供。所有播客内容（包括剧集、图形和播客描述）均由 Michelle Pascoe 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。

In this episode, I dive into the fascinating world of Mystery Shopping, exploring how to bring data to life to create unforgettable customer experiences and elevate service standards. Join me as I uncover the secrets behind our proprietary OARS system, featuring over 10,000 carefully crafted questions designed to evaluate every aspect of a business. Through comprehensive benchmarking and trend analysis, we provide businesses with the insights they need to excel in today's competitive market.

I also introduce our versatile audits, available for various industries, which can be handed over to a friend or family member to assess a business using objective, customer-focused questions. By mapping the entire customer journey, these audits offer a fresh perspective, helping businesses identify areas of improvement and drive meaningful change.

Don't miss this opportunity to discover how mystery shopping can be a game-changer for your business!

… continue reading

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